Lots For Tots in Falmouth, ME Open now

Reviews about Lots For Tots

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  June 05, 2020, by Kirstin Powell
  Disappointed in Lots for Tots customer service! I know they do not pay much for items brought in- that is common knowledge. However, for a children’s shop I would have hoped they would be more understanding of children. My son accidentally ripped a book while reading it in the store- he is 2 mind you. Upon ripping it we went up to the front and he told the woman working the cash register that he was sorry he ripped the book. This was a big deal for him especially since he is shy around strangers. Now, the woman simply said “at least you didn’t put it back on the shelves” and then proceeded to charge us full price for the book. I can was prepared to pay for the book, but it would have been nice to not have to pay $4 for a paperback picture book (especially since they probably paid 50 cents for it) and to also have some recognition that a 2 year old apologized and then took ownership of his actions. Instead she was very cold and wouldn’t speak to us. At least he is too young to fully grasp how off putting that was. Poor customer service!!!